Legal

Cancellation & Refund Policy

You can cancel your booking for a full refund up to 24 hours before your delivery date. Within 24 hours of delivery, please call us and we'll help where we can.

Effective Date: 23 August 2026

At Interscan Skip Hire, we aim to provide a straightforward and fair cancellation and refund process.

How to Cancel Your Booking

If you need to cancel your booking, you must contact Interscan Skip Hire directly by phone or email. We do not currently offer an online self-service cancellation option after a booking has been placed.

Phone: 03333 558841
Email: contact@interscanskiphire.co.uk

Cancellation Before Delivery

If you contact us to cancel your booking at least 24 hours before your scheduled delivery date, you will receive a full refund, subject to any non-refundable council permit fees that may already have been incurred.

Late Cancellations

If you contact us less than 24 hours before delivery, cancellation charges may apply.

If our vehicle has already been dispatched, we reserve the right to deduct reasonable operational costs from any refund.

After Delivery

Once a skip has been delivered, the service is considered to have commenced.

Refunds are generally not available for:

Early collection
Unused hire time
Partially filled skips
Change of mind after delivery

Council Permit Charges

If a council permit has been arranged on your behalf, the permit fee is usually non-refundable once the application has been submitted or approved.

Permit charges are determined by the relevant local authority.

Failed Deliveries

Additional charges may apply where delivery cannot be completed because:

Access is blocked.
Incorrect delivery information was provided.
The delivery location is unsafe.
Vehicles or other obstructions prevent delivery.

Overloaded or Prohibited Waste

Additional charges may apply where:

The skip is overloaded.
Waste exceeds the top edge of the skip.
Prohibited or hazardous waste has been placed in the skip.
Specialist disposal is required.

Collection may be delayed until the issue has been resolved.

Refund Processing

Approved refunds will be returned using the original payment method.

Refunds are typically processed within 5 to 10 working days, although processing times may vary depending on your bank or payment provider.

Business Customers

Customers with commercial credit accounts may be subject to separate contractual terms regarding cancellations and refunds.

Contact Us

If you need to cancel a booking or request a refund, please contact us as soon as possible.

Phone: 03333 558841
Email: contact@interscanskiphire.co.uk